Make sure your page has Offline Donation Tracking enabled. Go to your fundraising page and click Settings on your event or team dashboard. You’ll be able to see whether Offline Donation Tracking is enabled or not:
If you don’t have Offline Donation Tracking turned on, click Include Offline Donations. If you do have Offline Donation Tracking turned on but don’t see the offline donations included in your totals, make sure the page is linked to your team. We’re also happy to help you if you’ll send a link to the page in question to firstname.lastname@example.org.